ImprintsUSA is a division of Penn Emblem, the world's largest
producer of embroidered, screen printed and sublimation-printed
emblems and identification products for the uniform-rental and industrial-laundry
industries. ImprintsUSA offers its sublimation expertise to screen
printers and embroiderers as a "one-stop" supplier of sublimation
equipment, software and blank goods. Just as importantly, ImprintsUSA is dedicated to providing the technical support and information
needed to enable its customers to be profitable and successful.
ImprintsUSA ONE-STOP SHOPPING approach makes it easy for garment
decorators to offer sublimation printing services to their customers.
It sells not only the computerized printing hardware (as well
as complete computer systems), but sublimation-printer ribbons
and specialized transfer paper as well. The company also offers
thorough training to its customers, and inventories a host of
blank goods like mugs, mouse pads, coasters and plaques, just
to mention a few. "We want the customer to make one phone call,"
says Jon Joseph, the head of the ImprintsUSA organization. Of
course, the computerized printer is the heart of the sublimation
system. So, ImprintsUSA has established an annual preventive-maintenance
program for the equipment that it sells which includes both Seiko
and Epson Stylus sublimation printers. And, in the unlikely event
that a printer malfunctions unexpectedly, ImprintsUSAallows its
customers to bypass the typical delays associated with waiting
for a manufacturer's tech to arrive. Instead, customers can send
a problematic printer to ImprintsUSA' own facility (it's a manufacturer-authorized
repair house) which will take care of any repairs or modifications.
In the interim ImprintsUSA will send a replacement loaner printer
so that as few production hours as possible are lost. For minor
hardware glitches or software difficulties, ImprintsUSAemploys a
full-time technical-support staff, which will walk users through
the solution over the phone. Now, that's one-stop shopping, service